Frequently asked questions

Use Contact, call 020 261 8473 or email [email protected]. Describe service, duration and dates. Within 2 working days we send a VAT-inclusive proposal. After acceptance and a 30% deposit the slot is firm.

We aim for 2 working days. Busy periods may take longer; we will tell you. Proposals are normally valid for 2 weeks unless another term is stated.

Bank transfer for deposit and balance; card payment in the studio where indicated. IBAN and reference are on the proposal and invoice.

More than 4 days before the session: free reschedule or cancellation with deposit refunded within 14 days. Shorter notice: see article 7. Notify changes in writing via [email protected] with phone confirmation.

For distance contracts you have 14 days to withdraw, subject to exceptions if the session starts at your request before that period ends. Full detail is in article 8.

Monday–Friday 11:00–20:00, Saturday 10:00–16:00. Closed on Sunday. Sessions are by appointment only; we leave buffer time between bookings for setup and soundcheck.

One or two guests in the control room are usually fine. Larger groups need prior agreement because of space and focus in the live room.

A single track around three minutes often needs a half-day block once warm-up, punch-ins and comps are counted—less if charts and lyrics are tight, more if arrangements change in the room. Prep tips: warm-up guide.

Extensions only if you ask and the next slot is free. Extra time is billed at the hourly rate from the proposal.

Participants under 16 need written consent from a parent or guardian who books and pays; an adult stays present for the whole session.

Standard 24-bit WAV at 48 kHz or your project sample rate. Multitracks, stems or stereo mix depending on service. Master formats: master delivery guide.

24 months after the last activity on that job, then we delete unless you buy extended storage. Back up yourself within that window.

Yes, offline mixing starts once we receive complete, aligned files. Leave headroom; see headroom on stems. Per-track rate: €185 incl. VAT.

2 revision rounds: one bundled feedback list per round. Mastering includes one revision in the base rate. Extra rounds are quoted separately.

After full payment of the balance. Until then we may withhold final exports; working files follow the archive rules in article 10.

Compositions and lyrics you supply remain yours. For recordings you paid for we assign producer rights to you after full payment, as set out in article 11.

Only if you have the rights to use them. You warrant samples are cleared; we handle the technical capture.

No. We do not train AI on client recordings and do not create voice clones without separate written consent.

Only with your written permission on project or artist name.

We process data under the privacy policy. Treat guest lists or scripts with names as confidential; contact [email protected] about a DPA for business jobs.

Yes, site rates include 21% VAT. Services also shows ex-VAT amounts, e.g. €78.51 per vocal hour versus €95 incl.

30% of the agreed VAT-inclusive price on confirmation. Balance on session day (consumers) or within 14 days of invoice (business).

An eight-hour live band day is €920 incl. VAT with engineer. Hourly: €125. Details on Live band recording.

Mix EP up to five tracks: €720 incl. VAT. Master album up to twelve tracks: €545 incl. VAT. Single-track prices on Mixing and Mastering.

Business clients may be charged statutory commercial interest and reasonable collection costs. Final files stay withheld until payment is settled, as in the payment article of our terms.